Returns & Refunds Policy

Return & Refund Policy

At Taratti, we are committed to providing you with products that help relieve foot, knee, and lower back pain. We believe in the effectiveness of our products and recommend that you use them for a minimum of 30 days so your body can adjust and experience the full benefits. If you are not satisfied with your purchase after testing them for 30 days and within our 30-day money-back guarantee, please contact us at support@taratti.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you cancel your order within 24 hours, we will process your refund within 1 to 3 business days.

30-Day Money-Back Guarantee

We are confident that our products work, and we encourage you to try them for at least 30 days to experience total shift relief. If you are still unhappy and wish to return the items within the 30-day period covered by our money-back guarantee, simply get in touch with us. Once your return is received and inspected, approved refunds are processed within 1 to 3 business days. Please note that original shipping fees (if applicable) are non-refundable.

To initiate a return, contact our support team by filling out the form on our Contact Us page or emailing us directly at support@taratti.com. Please provide your Order Number or the Name and Email Address used at checkout.

Shipping and Delivery

Our standard delivery timeline is 8 to 12 business days. While we strive to deliver your order as quickly as possible, we cannot be held responsible for shipping or delivery delays outside of our control, including those caused by the courier, customs clearance, or unforeseen transit issues. If you experience any problems with your shipment, please reach out to the courier or our team for assistance. We are not responsible for lost or stolen packages once handed over to the courier service.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a manufacturing defect or if the product itself is physically broken. Damaged outer packaging that occurred during shipping (such as dented boxes) with the product inside in good condition is not considered product damage.

If your item arrives damaged, please notify us within 72 hours of delivery by emailing support@taratti.com with clear photos of the damage. We will determine if you are eligible for a free replacement. We do not refund, replace, or accept returns for items damaged through normal wear and tear or misuse.

Incorrect Shipping Address

It is the customer's responsibility to ensure the correct shipping address is entered at checkout. If your address is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or a refund.

Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the customer's responsibility to review the most recent version before purchasing. By purchasing and continuing to use Taratti products, customers indicate their acceptance of this Return & Refund Policy.