Shipping Policy
Shipping Policy & Delivery Info
At Taratti, we are proud to offer FREE shipping on all orders across South Africa!
Order Processing Times
Please allow 1 to 3 business days for our team to process and pack your order before it is dispatched. An order is considered dispatched once it has been handed over to our shipping courier and is on its way to your address. During peak shopping seasons and public holidays, processing times may take up to 7 business days.
Estimated Delivery Times
Estimated shipping times refer to the transit time after your package has been dispatched to the courier.
🇿🇦 South Africa: 8 to 12 Business Days
Please note: During peak times or bad weather, couriers may experience slight delays that are outside of our control. We will always work to keep you updated on your delivery status.
Order Changes & Address Accuracy
It is your responsibility to make sure your shipping address is full and correct at checkout. Incorrect details can lead to delivery delays or canceled orders.
If you notice an error in your shipping address, please email us at support@taratti.com within 24 hours of placing your order. We will do our best to update your address, but we cannot guarantee changes after 24 hours once processing has started.
Delayed Delivery
We know you are eager to receive your shoes, and we work hard to get every order to your door quickly. However, delivery delays can sometimes happen due to courier delays, severe weather, or transport disruptions.
Taratti is not liable for shipping delays caused by external factors outside our control. However, if your package is running late, our team is always here to help track it down and assist you.
Lost or Stolen Packages
Once your package is handed over to our courier partners, transit is managed by the delivery service. If your package goes missing or is stolen, please email us at support@taratti.com right away so we can help.
We also recommend reaching out directly to the courier company to lodge a missing parcel claim. While lost or stolen packages fall outside of standard monetary refunds, we will do everything we can to work with the courier and assist you—including sending a replacement pair depending on the situation.
Shipping Policy Updates
Taratti reserves the right to update or change this Shipping Policy at any time. By placing an order with Taratti, you indicate your acceptance of this policy.
If you have any questions about your delivery, please reach out to us anytime at support@taratti.com.